Your route to a clear record

From uncertainty to a clear path forward.

Start online, understand exactly what is needed, and follow every stage through one secure dashboard. CRR prepares the application; the government makes the final decision.

Check my eligibility See the six stages
  • Free initial check
  • Secure online dashboard
  • 510+ national locations
Journey overview
Eligibility checkedYour starting point is clear
Done
Documents reviewedRecord, ID and consent
Next
Application preparedBuilt and quality checked
Government processingDepartment review and CRC update
Status changes are reflected in your dashboard.
Six clear stages

Know what happens next—before you begin.

The first steps are yours. The preparation is ours. Government processing remains in the hands of the Department of Justice and SAPS Criminal Record Centre.

01 You · about 60 seconds

Check your starting point

Complete the free eligibility check for an immediate initial indication. Complex circumstances can then be reviewed by our team.

Start the free check
02 You · documents

Gather your criminal record

Upload a suitable recent report, or order a new check. If fingerprints are needed, use one of our 510+ participating locations.

Find a location
03 CRR · assessment

Get a clear recommendation

We review the record, identify the appropriate route and confirm the documents, service and current price before you decide whether to continue.

Explore current pricing
04 CRR · preparation

We build the application

After the required documents, consent and payment are received, CRR prepares, quality checks and dispatches the application. Standard matters are targeted within 3–4 business days.

05 Department of Justice

Government reviews the application

The Department publishes a 60-working-day process from receipt of a complete application. Government backlogs or requests for more information can extend this stage.

Read the official guidance
06 DoJ + SAPS CRC

Decision, database update and confirmation

If approved, the Department issues the expungement certificate and instructs the SAPS Criminal Record Centre. Final database confirmation is a separate government-controlled stage.

No blurred lines

Who is responsible for what?

Your part

  • Complete the initial check
  • Provide your record and identification
  • Give secure online consent
  • Approve the service before payment

CRR's part

  • Assess the record and route
  • Prepare and quality check the application
  • Dispatch it with delivery tracking
  • Keep documents and progress together

Government's part

  • Review the complete application
  • Approve or refuse it under the law
  • Issue the formal instruction
  • Update the national criminal-record database
Honest timing

A journey with four different clocks.

Preparation time and government processing are not the same thing. We show them separately so you always know which stage you are waiting for.

60 secInitial eligibility check
3–4 daysStandard CRR preparation target*
60 daysDoJ working-day guidance*
Final stageSAPS CRC database confirmation
*CRR preparation starts after complete documents, consent and payment. The Department's published period starts when it receives a complete application; backlogs and exceptional matters may extend either estimate.
One secure place

Your dashboard keeps the process together.

Upload documents, return when you are ready, and access the tools connected to your matter without rebuilding your history each time.

Secure uploads Document checklist Payment tools Help and updates
Open my dashboard
Ready for step one?

Find out where you stand in 60 seconds.

Free initial result. No obligation. A clear next step.